Voice Configuration and Subscriptions
Call Routing & Configuration
(Inbound only)
Current state assessment and needs analysis
Best practices and recommendations for risk mitigation and phone number health
Support Twilio account creation, configuration
Support consolidation of legacy VoIP and SMS services
Recommendations for voice/sms cost reductions
Inbound call routing & IVR design and configuration
Support phone number porting
Integration of virtual assistants into inbound calling patterns
Support creating & uploading voice prompts for IVR and voicemail
Support soft and hard phone setup, including SIP trunking to compatible hard phones
Virtual PBX Subscription
(Inbound + Outbound)
Maintain inbound call routing configuration
Update outbound dialing campaigns to balance customer experience with team efficiencies
Manage and refresh phone number inventory
Daily population of outbound dialing lists from MUSE pipelines
User support and training
Virtual PBX Configuration
All features of Call Routing & Configuration above
-- plus --Setup Users, Skill Groups, Dispositions
Setup Outbound Lists, Campaigns
Setup workflows to populate outbound dialing lists from MUSE pipelines
PRICING
Your Voice Choice
no Voice
(shhh...)
$0
(forever ... until you decide otherwise)
inbound Call Routing
& Configuration
$2,000
(one-time setup fee)
Virtual PBX
(Inbound + outbound)
$3,000 setup
$150/agent/month
$60/supervisor/month
(one-time + monthly)
No contracts - cancel anytime
Transactional pricing (NOT included) will be directly billed to Customer and is subject to change.
Current costs are provided below for estimation purposes.
Local phone numbers: $1.15/month
Toll-free phone numbers: $2.15/month
Inbound IVR: $0.001/call
Inbound calls: $0.0085/min
Outbound calls: $0.014/min
Inbound SIP trunking: $0.0011/min (to send calls to physical hard phones)
Outbound SIP trunking: $0.0034/min (to place calls from physical hard phones)
© 2025, 452 Solutions, Inc. All Rights Reserved.