Voice Configuration and Subscriptions

Call Routing & Configuration

(Inbound only)

  • Current state assessment and voice needs analysis

  • Best practices and recommendations for risk mitigation and phone number health 

  • Consolidate legacy VoIP services

  • Inbound call routing & IVR design and configuration

  • Support phone number porting

  • Integration of virtual assistants into inbound calling patterns

  • Support creating & uploading voice prompts for IVR and voicemail

  • Support soft and hard phone setup, including SIP domains to compatible hard phones

Virtual PBX Configuration & Integration

(Inbound + Outbound)

  • All features of Call Routing & Configuration above ... plus

  • Setup Users, Skill Groups, Dispositions

  • Setup and synchronize outbound dialing campaigns with MUSE pipelines

  • Integrate inbound and outbound call logging, recordings and voicemail in MUSE

  • Optimize dialer to balance customer experience with team efficiencies

  • Manage phone number inventory

  • Train users

PRICING

Your Voice Choice

no Voice

$0

(forever ... until you decide otherwise)

inbound Call Routing

& Configuration

$2,000

(one-time setup fee)

Virtual PBX

(Inbound + outbound)

$3,000

(one-time setup fee)

Requires separate subscription to

compatible PBX solution

Transactional costs (NOT included). Voice charges are directly billed to Customer.

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